Speaker: Lizabeth F. Brott, J.D., joined ProAssurance in 1991 and has served in both the risk management and claims department. She was named vice president of risk management in 1999 and oversees provision of risk management services to ProAssurance insured dentists, physicians, and health care facilities in the northern United States.

Ms. Brott received her Bachelor of Arts from Michigan State University and is a graduate of Thomas M. Cooley Law School. She is admitted to the Michigan Bar and is a frequent speaker on risk management topics throughout the United States.

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Speaker: Mark Miller is a journalist with special expertise in the areas of aging, retirement, business and economic news. He writes the weekly column Retire Smart, which appears in newspapers around the U.S. and is syndicated by Tribune Media Services. He also edits and publishes two websites focused on the 50+ market—RetirementRevised.com and 50plusdigital.com . Mark was the founding editor of Satisfaction, a groundbreaking lifestyle magazine and companion Web site addressing the concerns and interests of the Baby Boomer generation, and has written extensively on Boomer business, marketing and economic trends for newspapers, magazines and Web sites. He is the former editor of Crain’s Chicago Business and Sunday editor of the Chicago Sun-Times, and wrote op-ed columns for both publications on business and economic affairs.

Mark is president of 50+Digital LLC, a multimedia publishing company dedicated to serving the information needs of the Baby Boom generation. The company develops, launches and operates advertising-supported media properties for interactive and print media. 50+Digital also provides consulting services to other media organizations focused on the Boomer market. The company also works with a broad range of non-profit groups on interactive strategy.

An experienced public speaker, Mark's recent engagements include the Silver Market Phenomenon symposium in Tokyo, Japan, the Positive Aging Conference, the Silicon Valley Boomer Venture Summit, and the What’s Next Boomer Business Summit.

Mark is author of a chapter on aging audiences and the U.S. newspaper industry that will appear in the recently-published book The Silver Market Phenomenon: Business Opportunities in an Era of Demographic Change. The book was published in September 2008 by Springer.

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Summary: Has your get up and go, got up and left? This unique program will inspire you to TAKE ACTION, RECLAIM ENERGY, and REDUCE STRESS. The unrelenting pressure and stress from demanding treatments, patient relations, and staff conflicts can drain the reserves of the well-intentioned individual. The consequences include: lack of productivity, feelings of overwhelm, depression, poor sleep, overeating, and accelerated aging. This empowering session is uniquely crafted to balance and energize the lives of the dental team.

Speaker: Kary Odiatu BPE, B.Ed., is a world-class fitness athlete, a certified trainer and best selling author. This former physical education teacher is a Ms Fitness Universe and an active mom of three children. She has motivated audiences on four continents to take action on their health and fitness dreams.

Dr. Uche Odiatu BA, DMD is a lifelong athlete, a certified trainer and best-selling author. He is a practicing dentist and part-time clinical instructor at the University of Toronto. He has inspired people with his insights and energy on radio and national TV, including ABC's 20/20 and Canada AM.

This dynamic duo are the founders of Fit Speakers International and have been the invited guests on over 226 TV and radio interviews.

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Speaker: Ben Bernstein, PhD, is a performance psychologist specializing in stress reduction and performance enhancement for dentists. A successful coach since 1985, Dr. Bernstein has created a stress reduction model which is attracting increasing attention in dentistry and the healthcare professions. The model includes a comprehensive set of techniques to bring about calmness, confidence, and focus before, during, and after dental procedures. Since 2004, Bernstein, a member of the National Speaker's Association and a speaker for the ADA CELL Seminar Series, has delivered keynote addresses to many major groups in professional dentistry and dental education across North America. Charles Bertolami, Dean of the NYU School of Dentistry has publicly praised Bernstein’s work as "highly innovative." Dr. Bernstein has received several awards from the American and Canadian governments and he is a consultant to the UCSF Schools of Dentistry and Medicine as well as an adjunct faculty member in sport psychology of JFK University. Dr. Bernstein's current client list includes dentists, athletes, actors, business executives, opera singers and attorneys. In addition to being a Master Teacher at the San Francisco Opera, he is a personal coach to Academy Award, Tony Award, and Pulitzer Prize winners. Dr Bernstein is the author of the forthcoming book I Hate Tests! So How Can I Succeed?

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Summary: The following podcast: Linda Miles "12 Necessities of an Exceptional Practice" is an excerpt from this speakers' online CERP course located at www.adaceonline.org . The complete online course may be free of charge. This podcast was made possible by an educational grant by CareCredit. To learn more about the topic discussed in this podcast, go to www.adaceonline.org and download the full course.

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Summary: The following podcast: Dr. Paul Homoly "Making it Easy for Patients" is an excerpt from this speakers' online CERP course located at www.adaceonline.org . The complete online course may be free of charge. This podcast was made possible by an educational grant by CareCredit. To learn more about the topic discussed in this podcast, go to www.adaceonline.org and download the full course.

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Summary: The following podcast: Dr. Larry Emmott "High Tech High Touch Made Simple" is an excerpt from this speakers' online CERP course located at www.adaceonline.org . The complete online course may be free of charge. This podcast was made possible by an educational grant by CareCredit. To learn more about the topic discussed in this podcast, go to www.adaceonline.org and download the full course.

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Summary: Microsoft Healthcare Industry Director, Bill Crounse, MD, reflects on business, population, and technology trends that will profoundly impact healthcare financing, research, and the delivery of medical services.

Speaker: Bill Crounse, MD, is Worldwide Health Director for the Microsoft Corporation. He is responsible for providing worldwide thought leadership, vision, and strategy for Microsoft technologies and solutions in the healthcare provider industry. Prior to joining Microsoft, Dr. Crounse was Vice President, CIO and Chief Medical Information Officer for Overlake Hospital Medical Center and the Overlake Venture Center in Bellevue, Washington. Dr. Crounse is known locally and nationally for his work in television broadcasting and medical communications.

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Summary: Noted speaker Mary Byers discusses the elements that go into being a great boss in your dental office including equipping staff to be better, the importance of delegating, recognizing your strengths and weaknesses, managing your staff's suggestions, and more.

Speaker: Mary Byers, CAE, has been speaking professionally for over 15 years. She specializes in presenting practical and purposeful information designed to help people live and work more fully. She currently writes about communications issues as a regular columnist for the Chicago Dental Society Review and the Michigan Dental Association Journal. She’s the author of three books and is a frequent speaker at dental association leadership conferences and strategic planning retreats.

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Summary: Discussion with Dr. Irvin Kaw's experiences as a participant in the ADA/Kellogg Executive Management Program for Dentist. Dr. Kaw discusses how dentists can expand their professional business training and how a dentist's job is much more than practicing dentistry. (18:30 minutes).

Speaker: Dr. Kaw is a Board Member of the San Gabriel Valley Dental Society, a Fellow in the International College of Oral Implantologist, Vice-President of the Burma-Chinese Community Organization, a member of the ADA/CDA and American Academy of General Dentistry.

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Summary: Now that you've found a great dental team, how do you keep them excited, productive, and educated—leading to a longer tenure with your office? Get great practical advice from our guests, Virginia Moore and Debbie Castagna. (20:44 minutes).

Speakers: Virginia Moore and Debbie Castagna are co-founders of The Practice Source, a speaking, consulting and training resource company dedicated to supporting and championing the best in dental practice management. They have years of experience in the business and clinical aspects of dentistry, and are co-authors of the management resource guides, The Doctor as CEO and The Ultimate Staff.

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Summary: How do you build a great dental team? Our guests, Debbie Costagna and Virginia Moore provide insight into how toy can both both find and retain great dental team members. (19:24 minutes).

Speakers: Virginia Moore and Debbie Castagna are co-founders of The Practice Source, a speaking, consulting and training resource company dedicated to supporting and championing the best in dental practice management. They have years of experience in the business and clinical aspects of dentistry, and are co-authors of the management resource guides, The Doctor as CEO and The Ultimate Staff.

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Summary: Run your dental business like a business and it won’t run you. We discuss taxes, planning, depreciation, and how to make financial management work for you (20:30 minutes).

Speakers: Dr. Gary DeWood has had 23 years in private practice in Ohio, 14 years on the faculty at The Pankey Institute, having been resident faculty there since 2003. In addition to responsibilities at The Pankey Institute Dr. DeWood is an Associate Professor and Director of The Faculty Practice at The University of Tennessee College of Dentistry.

Dr. Dennis Munholand brings his audience the rather unique perspective of a DDS with a MBA. Dr. Munholand is one of the Visiting Faculty at the Pankey Institute in Key Biscayne, Florida and developer of the Revenue Goal Planner software. His informative articles have been published in numerous publications.

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Summary: You are your systems. Creation and management of systems is the backbone of business planning for results! Your strategic plan builds from understanding systems to planning monthly, daily, and hourly goals (20:09 minutes).

Speakers: Dr. Gary DeWood has had 23 years in private practice in Ohio, 14 years on the faculty at The Pankey Institute, having been resident faculty there since 2003. In addition to responsibilities at The Pankey Institute Dr. DeWood is an Associate Professor and Director of The Faculty Practice at The University of Tennessee College of Dentistry.

Dr. Dennis Munholand brings his audience the rather unique perspective of a DDS with a MBA. Dr. Munholand is one of the Visiting Faculty at the Pankey Institute in Key Biscayne, Florida and developer of the Revenue Goal Planner software. His informative articles have been published in numerous publications.

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Summary: Marketing means not only finding new patients, but keeping them. Key points include how to attract and keep patients in the practice; internal vs. external marketing strategies and how to set an appropriate marketing budget (21:37 minutes).

Speakers: Cathy Jameson is founder, president and chief executive officer of Jameson Management, Inc., an international dental lecture and consulting firm. The Jameson Method of Management helps dentists and their teams increase productivity, profitability and control stress by focusing on the 25 Systems within a dental practice. Cathy's Web site is www.jamesonmanagement.com

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Summary: The Internet is redefining how we practice and market dentistry. Regularity, consistency and repetition are critical for marketing success. While dental practice Web sites are important to any comprehensive marketing program, an eNewsletter can provide an inexpensive, powerful marketing tool (20:33 minutes).

Speakers: Dr. Keith Rossein is president of International Dental Consultants, a partner in WebDental Marketing.com, the editor of Implant New & Views, and has been a Speaker for the ADA Seminar Series. His Web site can be found at: www.webdentalmarketing.com .

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